Shipping policy

Sterlstore Shipping Policy

Last Updated: October 4, 2026

At Sterlstore, we are committed to providing a smooth and reliable shopping experience. We carefully prepare every order before shipment.

Order Processing

Orders are generally processed within 2–5 business days after payment has been successfully received.

Personalized and custom-made products may require additional processing time of approximately 5–10 business days, depending on the complexity of the customization.

Orders are not processed or shipped on weekends or U.S. federal holidays.

Shipping Times

Estimated delivery times are provided for guidance only and are not guaranteed.

Once your order has been shipped, you will receive tracking information when available.

Delivery times may vary because of:

Carrier delays
Weather conditions
Holidays
Incorrect or incomplete shipping addresses
Customs or other circumstances outside our control

Sterlstore is not responsible for delays caused by the shipping carrier or circumstances beyond our reasonable control.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

If an order has already been shipped to an incorrect address provided by the customer, additional shipping costs may apply to reship the order.

Lost or Stolen Packages

Once tracking information indicates that an order has been delivered, Sterlstore is not responsible for packages that are lost, stolen, or misplaced after delivery.

If your package is marked as delivered but you cannot locate it, please first contact the shipping carrier and check with household members, neighbors, or your building's management.